Support Technician & Desktop Engineer
(Contract) Los Angeles, CA
Title: IT Support Technician & Desktop Engineer
Pay Rate:††††† $25 - $35 / hour DOE | Contract 1099 | ~24 - 32 hrs per week
Send to : email@example.com
FLSA Status: Contract or Contract-to-hire
Report to:††††† Area Technology Manager / Client Services Manager
Location:†††††† Los Angeles, California / Varies M-Sat. between 8 am and 6 pm
Industry:††††††† Professional Services / SMB
Provide administrative and technical support to a variety of businesses and offices located mainly in the Los Angeles area with remote support to office locations in other metropolitan areas.† Professional image, intelligence, teamwork, attention to customer service, and positive attitude are all required for this role.† Will have primary and secondary support roles working with customers in So Cal and coordinate with other IT support teams.† This position has long term growth for the right person.
Duties and Responsibilities:
Provide hands-on high level desktop and network support in mixed environments.
Work directly and indirectlly with a small team of technicians and coordinate with other support teams.
Answer customer questions or calls with regards to computing needs; locally and remotely.
Configure software based on organization standards and best practices.
Administer company policies and guidelines to other IT support staff.
Administer user accounts and active-directory objects.
Oversee and manage service providers and vendors.
Work with local administrative teams with all site information technology.
Provide right-hand support to senior engineers and technicians.
Performs other related duties as required.
Knowledge, Skills, and Attributes: †
Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
Detailed knowledge of microcomputer technology Ė network systems, PC hardware, all kinds of software.
Communicate effectively with all levels of the organization in a professional and helpful manner.†
Ability to establish priorities, work independently, and proceed with objectives without supervision.
Willing to work overtime, and weekends for special projects.
Complete dedication to excellent customer service.
** Must have reliable transportation and decent driving record **
Credentials and Experience:†
Associates degree with courses in computer technology.† Bachelorís degree preferred.† Bachelorís degree in progress OK.
Four years professional experience in IT support role.† EXPERIENCED PROFESSIONALS ONLY.